Downtown Dental Jax

I have been a patient for several years, and today was the first time I have had a poor experience. I found out my normal hygienist is no longer working there since April & was given a service I did not know about, or agree to. I went in for my scheduled semi annual cleaning...basic checkup & teeth clean. Apparently I was given a deep cleaning which is not covered by my insurance, and was exactly the same cleaning I have had every other time I have been there at no cost. I was disappointed with the way the hygienist provided service, and lack of "bed side manner". She did say she was a temp...but its a shame to speak down to anyone like they are a child. Maybe I was spoiled by my previous hygienist, but today was disappointing to say the least. The front desk people were also not very professional with my requests to resolve the matter as I felt mislead by being charged for a treatment I didn't know about, so not sure I want to come back. Hopefully this doesn't happen to other people because I really have enjoyed this practice until today.

As a rule, like most people, I don't like going to the dentist but this visit was different. Dr. Portalatin was friendly and explained exactly what was going to be done. His assistant, Jasmine put me at ease and helped me get through the procedure. I am glad that I chose downtown dental for my care.

I had the most pleasant experience. My tech was totally awesome 😎. Love her. I give her a 10 + ⭐ My teeth have never felt cleaner. Thank you so much and I look forward for my next cleaning. I got to meet my dentist. He was very nice . When I was researching, I researched by 🤩 stars

Very friendly staff and attention to details in the space itself made me feel comfortable and at ease. They communicated what was going to happen and didn’t pressure me with add ons or up sells like a previous dentist’s office. 10/10- highly recommend!

I came to Downtown Dental Jax because my dentist of over a decade no longer accepted my insurance. I was super impressed with how they took care of me. Dr Portalatin and staff are amazing! They are professional and knowledgeable and you can really tell they care about their patients.

Love Downtown Dental Jax so much. Hygienists and Dentists are all very professional, friendly and thorough at what they do. The ladies at the front desk are also nice. Easy to make or reschedule appointments. The office is very clean. From their old location to their new, my husband and I have been very satisfied patients. We have Dr. Portalatin who’s very kind and definitely takes care of his patients.

I have been going to Downtown Dental Jax one time from months ago and . I love the clinic there and the staff, specifically Doctor Maria Alchammas she so kind , patient,professional and caring person.She is very personable, pleasant and positive. I always look forward to my visits, my teeth always look and feel great afterwards! Thank you, I love Downtown Dental.